Technical Questions

Do I need any special software on my computer to view or download files?

No, you do not need special software to view a file online. However, if you wish to view, download, or print a PDF version, you need to have a PDF viewing application (for example, Adobe Reader or OS X Preview) installed on your computer.

This site does not support IE6. IE7 or better, Mozilla firefox, Safari or Google Chrome is recommended.

How do I download Adobe Reader?

Click here to download Adobe Reader.

How do I save a file?

Click on the Download PDF link for it to open. Then click the "save" icon that displays in your PDF viewing application (for example, Adobe Reader or OS X Preview).

How do I print a file?

Click on the Download PDF link for it to open. Then click the "print" icon that displays in your PDF viewing application (for example, Adobe Reader or OS X Preview).

I am having difficulty viewing or downloading a file. What do I do?

Be sure that cookies are enabled in your browser by checking its options or preferences. If you are having trouble viewing a downloaded file, be sure that you have already installed a current version of Adobe Reader. Click here to download Adobe Reader. Also check that the file has not opened in a different tab of your web browser or in a new browser window.

I am still having difficulty accessing, viewing, or downloading a file. What do I do?

Use our contact us form and a Technical Support representative will respond to your question.

What do I do if I have another question about my account?

Use our contact us form and a Technical Support representative will respond to your question.

Account and Sign-In Questions

I forgot my username. What do I do?

Your username is the email address you entered when registering for an account on this site. You can also use the password recovery form.

I forgot my password. What do I do?

Please request a new password via the password recovery form. Be sure to use the email address you used when setting up the account.

What do I do if I have another question about my account?

Use our contact us form and a Technical Support representative will respond to your question.